Finnair Tests Face Recognition Technology at Helsinki Airport Check-in

Finnair face recognition

Finnair and Finavia, together with Futurice, will test the use of face recognition technology for the check-in process of Finnair flights at Helsinki Airport. During the test period taking place between May 2 until May 23, the companies will gather information on the applicability of face recognition technology to the airport environment and the systems and processes used by the airline. Finnair has invited a group of 1,000 frequent flyers to take part in the test.

Finnair customers taking part in the test will use a test application to send their face portraits to the test system. When checking in to their flights, customers will use a designated check-in desk, where the face recognition technology will be installed. A customer service agent will then check the customer’s travel information and indicate in the test system if the face recognition was successful. The system used in the test is provided by Futurice, and built using widely available hard- and software as well as cloud-based services, and with a strong view to the customer experience.

Finnair flies between Asia, Europe and North America with an emphasis on fast connections via Helsinki, carrying more than ten million passengers annually. In 2017, Finnair’s extensive network connects 18 cities in Asia and 7 cities in North America with over 60 destinations in Europe. The airline, a pioneer in sustainable flying, was the first European airline to fly the next-generation, eco-smart Airbus A350 XWB aircraft and it is the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past seven years running. Finnair is a member of oneworld, the alliance of the world’s leading airlines committed to providing the highest level of service and convenience to frequent international travelers.

 

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